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SHIPPING POLICY


SHIPPING ORDERS
Orders are shipped out the following working day after payment confirmation (PayPal, Stripe Credit Card payment, Debit Card or with receipt of Bank Transfers). A shipping confirmation email will be sent to you once your order has been shipped out successfully.


SHIPPING RATES
Shipping rates are calculated based on the total weight of your cart at checkout. Rates may vary between different countries.
*Free Shipping available for local Malaysian orders above RM100 (Peninsular Malaysia) and RM150 (Sabah & Sarawak) (excluding SST)


TRACK YOUR ORDER
A shipping confirmation email will be sent to you with the courier service used and the tracking number. Copy the tracking number and paste it into the courier company's website below (Please note that it may take up to 24 hours for the courier company to reflect your tracking details in their system):
- POS LAJU 


DELIVERY PERIOD
We place the highest importance on making sure your order reaches you as soon as possible. Delivery period starts once you have received your shipping confirmation email. Below are the estimated delivery periods:
 
West Malaysia: Delivery takes 1-4 working days
East Malaysia: Delivery takes 1-7 working days
 
Singapore: Delivery takes 1-7 working days
 
International: Delivery takes 7-10 working days & is subject to customs clearance (which may take longer)


CUSTOM CHARGES ON INTERNATIONAL ORDERS
Unfortunately BIOCOCO is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by BIOCOCO. For more accurate information, we suggest getting in touch with your local customs office so that you are not surprised if there are any unexpected delivery charges at your end.


For any further inquiries, you may drop us an email at: [email protected]



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