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We strive to provide a great customer experience when you shop with us. However, due to hygiene reasons, we do not accept any returns or exchanges once an order has been delivered.

Should there be any issues regarding the established quality of our products, please email us at [email protected]. For issues regarding the condition of packaging of products upon arrival, please view our Terms of Use.

BIOCOCO deserves the right to stipulate any delivery arrangement or cost made by a customer for products that are returned or exchanged. Please note that delivery costs are to be borne by the customer as this is a cost beyond the sale of our products.

Should there be any questions, please email us at [email protected]

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